Client Engagement Terms
Please take the time to read our engagement terms below to protect both ourselves and you.
If there are any questions, please don't hesitate to contact us!
If your horse / pony is under current veterinary supervision, Casbourne Equine / Charlotte Lloyd will obtain veterinary permission, as required by law, prior to any hands-on therapy session commencing.
Casbourne Equine / Charlotte Lloyd is a Level 4 qualified and insured Equine Sports Therapy and Rehabilitation Practitioner, a Level 2 Reiki Practitioner and Herbalist, not a vet and is unable to diagnose!
It is the responsibility of the Owner of the horse / pony to action any recommendations or advise provided by Casbourne Equine / Charlotte Lloyd, to facilitate the best short- and long-term outcome in the rehabilitation and/or maintenance and/or general health and well-being of the horse / pony.
Whilst every care is taken of your horse / pony prior to, during and after a therapy session, it is done so entirely at the owner's risk.
Horses / ponies with a diagnosed or suspected contagious/infectious condition will not
Owners are required to notify Casbourne Equine / Charlotte Lloyd if, during the course of sessions, the equine's injury or condition worsens, and/or if the Veterinary Surgeon advises that sessions should be stopped or suspended.
Casbourne Equine / Charlotte Lloyd reserves the right to refuse to see any horse / pony.
For safety reasons, Owners are requested to be present on the yard at all times during the session. In the event that the Owner is unable to attend, a member of Staff employed by the yard, is requested to be present at all times during the therapy session.
Casbourne Equine / Charlotte Lloyd reserve the right to use video footage and/or photographic stills taken during sessions unless otherwise discussed.
Casbourne Equine / Charlotte Lloyd does not take responsibility whatsoever for any accident/injury sustained either by the therapist or the equines owner/handler, before, during or following the therapy session.
Casbourne Equine / Charlotte Lloyd cannot be held responsible for any loss or damage to vehicles or personal property, howsoever occasioned, whilst on business/institute/yard premises.
Payment is due in full on the day [unless otherwise discussed]. Payment can be made via BACs or cash. A late payment charge of £5 per day will be incurred as of seven working days from the date of the therapy session.
Payment for your order of any herbs / minerals / supplements / vitamins is due in full within 48 hours of testing / prior to any order being placed.
By commencing any therapy session(s) and/or herb and supplement testing with Casbourne Equine/Charlotte Lloyd, you are agreeing to the Terms and Conditions.